Customers are frustrated waiting on hold. How do you calm them down and provide assistance effectively?
In today's fast-paced world, customers expect quick service. To turn hold time from a hassle into a help, consider these strategies:
- Acknowledge the wait. Apologize and thank them for their patience, ensuring they feel heard and valued.
- Offer callbacks. If possible, give them the option to receive a call back rather than waiting on the line.
- Provide updates. Regularly inform them about their position in the queue and expected wait time.
What strategies have worked for you in reducing customer frustration during hold times?
Customers are frustrated waiting on hold. How do you calm them down and provide assistance effectively?
In today's fast-paced world, customers expect quick service. To turn hold time from a hassle into a help, consider these strategies:
- Acknowledge the wait. Apologize and thank them for their patience, ensuring they feel heard and valued.
- Offer callbacks. If possible, give them the option to receive a call back rather than waiting on the line.
- Provide updates. Regularly inform them about their position in the queue and expected wait time.
What strategies have worked for you in reducing customer frustration during hold times?