A customer's dietary needs were overlooked on your flight. How can you ensure every passenger is catered to?
When dietary requirements slip through the cracks, it's crucial to reassess your service protocol. Here's how to ensure all needs are met:
- Implement a double-check system at booking and boarding to verify special meal requests.
- Train crew members to handle dietary inquiries with sensitivity and awareness.
- Offer immediate recovery solutions, such as vouchers or alternative snacks if a mistake occurs.
How do you approach inclusive service in your industry? Share your strategies.
A customer's dietary needs were overlooked on your flight. How can you ensure every passenger is catered to?
When dietary requirements slip through the cracks, it's crucial to reassess your service protocol. Here's how to ensure all needs are met:
- Implement a double-check system at booking and boarding to verify special meal requests.
- Train crew members to handle dietary inquiries with sensitivity and awareness.
- Offer immediate recovery solutions, such as vouchers or alternative snacks if a mistake occurs.
How do you approach inclusive service in your industry? Share your strategies.
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Penso que as necessidades dietéticas deveriam vir acompanhadas de um recurso visual para a identifica??o dos passageiros com tais limita??es. Pulseiras coloridas, identifica??o em um painel na galley, seriam algumas sugest?es de artifícios que auxiliam uma identifica??o rápida da dieta exigida no check-in e confirmada através de uma identifica??o visual no bilhete de embarque, auxiliando à tripula??o na convers?o destes inputs informativos em sinais visuais que identifique a dieta de cada passageiro.
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