A customer is unhappy with your service. How can you turn their experience around?
An unhappy customer is an opportunity to demonstrate exceptional service. To turn their experience around:
- Listen actively and empathize. Show you understand their concerns without being defensive.
- Offer solutions or alternatives that address their specific issues promptly.
- Follow up after the resolution to ensure they're satisfied and invite feedback for improvement.
What strategies have worked for you in changing a customer's negative view?
A customer is unhappy with your service. How can you turn their experience around?
An unhappy customer is an opportunity to demonstrate exceptional service. To turn their experience around:
- Listen actively and empathize. Show you understand their concerns without being defensive.
- Offer solutions or alternatives that address their specific issues promptly.
- Follow up after the resolution to ensure they're satisfied and invite feedback for improvement.
What strategies have worked for you in changing a customer's negative view?