A customer is unhappy with a product and lacks a receipt. How do you resolve the situation effectively?
When a client is upset and lacks a receipt, effective resolution is key. Here's how to turn the situation around:
- Offer alternative verification methods, such as checking transaction history or credit card statements.
- Provide store credit as a gesture of goodwill if the product's authenticity can be confirmed.
- Implement a flexible return policy for future incidents, ensuring both staff and customers are aware of it.
How have you successfully handled similar situations? Share your insights.
A customer is unhappy with a product and lacks a receipt. How do you resolve the situation effectively?
When a client is upset and lacks a receipt, effective resolution is key. Here's how to turn the situation around:
- Offer alternative verification methods, such as checking transaction history or credit card statements.
- Provide store credit as a gesture of goodwill if the product's authenticity can be confirmed.
- Implement a flexible return policy for future incidents, ensuring both staff and customers are aware of it.
How have you successfully handled similar situations? Share your insights.
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