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Last updated on 2024年8月5日

Coordinating multiple agencies in a disaster feels overwhelming. How do you manage the stress effectively?

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Coordinating multiple agencies during a disaster is a daunting task. As an emergency manager, you're in the eye of the storm, tasked with orchestrating a symphony of services and responders to mitigate the crisis effectively. The pressure can be immense, but managing stress is crucial for clear-headed decision-making. It's about understanding your role, maintaining communication, prioritizing tasks, and taking care of your mental health. You're not alone in this; every member of your team is a piece in the puzzle, and every agency you coordinate with is an ally in the fight against chaos. Remember, your ability to remain composed can make all the difference when lives and communities are on the line.

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Jeffrey Baldwin Sr

Baldwin Liaison Consulting, LLC
Felipe Reis

MSc em Defesa Civil (UFF); Bacharel em Direito (PUC-Rio)

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Alexandre NIGGEL

D’infirmier militaire à entrepreneur ?? J’aide les soignants de la découverte de leur potentiel jusqu’à la signature de…

1 Understand Roles

In any disaster, knowing the specific roles and responsibilities of each agency involved is essential. This prevents duplication of efforts and ensures that all critical tasks are covered. Familiarize yourself with the National Incident Management System (NIMS), which provides a standardized approach for all levels of government to work together seamlessly. By understanding which agency has the lead in various situations, you can delegate effectively and reduce the burden on yourself. Trust in the expertise and protocols of each organization, and let them do what they're trained for while you oversee the big picture.

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Jeffrey Baldwin Sr

Baldwin Liaison Consulting, LLC
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Instead of focusing on individual responsibilities, focus on the "shared accountability" for managing critical tasks, mission execution and impact of outcome. When you don't do what has to be done according to its' importance, tasks start to arrange themselves according to their own sense of urgency, and you lose control and focus. Things that matter most, should never be at the mercy of things that matter least. Just because you have a crisis, doesn't mean you're in crisis....If you don't have a plan, you'll be the victim of someone else's plan.

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Alexandre NIGGEL

D’infirmier militaire à entrepreneur ?? J’aide les soignants de la découverte de leur potentiel jusqu’à la signature de leurs premiers clients ???Créateur du podcast "Pulsation" ???? Dirigeant chez Learning Experience
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Gérer plusieurs agences lors d'une catastrophe, c'est comme jongler avec des couteaux. Pour ne pas te couper, voici les clés : Comprendre les R?les : Conna?tre les missions de chaque agence évite les doublons. Communication Claire : Messages nets et précis. Pas de place pour l'ambigu?té. Prioriser les Taches : Détermine ce qui est vraiment crucial. Simon Sinek dit "Commence par pourquoi" pour définir l'essentiel. Déléguer l'Autorité : Fais confiance et délègue. Une équipe autonome est plus efficace. Stratégies de Self-Care : Prends soin de toi pour tenir la distance. Pauses régulières indispensables. Chercher du Soutien : Cherche des conseils et du soutien. Kevin Kim souligne l'importance du soutien collectif.

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Bob Dischler

38 years (retired) EMT, Flight Paramedic and Fire Dispatcher
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Multiple casualty incidents up to hurricane incidents rely on disparate agencies to handle triage, treatment, transportation or morgue duties. First Responders train continuously with the Incident Command System so we can slip easily into any of those roles, including law enforcement, fire services, medical and overhead roles. Training is key...if you can come together and follow orders for the smaller events, the larger disasters will become more seamless.

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David Cherbonnier
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Dans la gestion de crise, le point essentiel c’est une bonne communication claire et efficiente. Sans bonnes informations, impossible de prendre les bonnes décisions. La clé de la gestion et de la réussite : communication - mesure des risques - agir en ordonnant- Ensuite il faut S’appuyer sur une organisation bien préparée et avec des équipes compétentes et dévouées. Le gestion crise = une hiérarchie bien organisée, une équipe solidaire et efficace. DAVID

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Sujoy Saha ????

Environment Health & Safety Professional
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Organize your tasks and prioritize them based on deadlines and importance. This helps in avoiding last-minute rushes that can be stressful. Open communication with colleagues and supervisors about safety concerns can alleviate stress. It ensures everyone is on the same page and can work together to address issues.

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2 Clear Communication

Effective communication is the lifeline of disaster management. Establish clear channels of communication early on and maintain them throughout the operation. Utilize tools like the Incident Command System (ICS), a part of NIMS, to structure communication flow. This ensures that information is shared efficiently and decisions are disseminated quickly. Regular briefings and updates are vital to keep all parties informed and responsive. Remember, clarity and conciseness in your messages can prevent misunderstandings and reduce stress for everyone involved.

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Felipe Reis

MSc em Defesa Civil (UFF); Bacharel em Direito (PUC-Rio)
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Indeed clear communication is key. But, let's remember that clear and effective communication doesn't start with the crisis. All communication channels on plan should be open and strong before the crisis begin. Knowing each other and communicating before the crisis is essential to keep this effectiveness on communication!

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Dr. Ashish Ved IDipNEBOSH MBA, CMSAIOSH FIIRSM, FOTHM

Head of Health Safety and Environment Department (HSE Division)- H K International
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Clear communication is the backbone of effective disaster management. In my HSE roles, especially in high-risk offshore environments, establishing and maintaining robust communication channels has been crucial. Using tools like the Incident Command System ensures swift and accurate information flow, crucial during emergencies. George Bernard Shaw once noted, "The single biggest problem in communication is the illusion that it has taken place." This insight is pivotal in disaster management. Regular updates and clear, concise messaging are essential to prevent misunderstandings and keep everyone well-informed and ready to act. This strategy minimizes stress and enhances the effectiveness of the response.

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MARIA JOSE ECHAZU

Licenciada en Enfermería
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En mí experiencia laboral al trabajar en lugares de alta demanda (guardia de emergencias ) y como oficial de sanidad del EA recomiendo ejercicios para mejorar la Comunicación Efectiva: 1.?Practicar escenarios de crisis a través de juegos de roles para mejorar la toma de decisiones y la comunicación bajo presión. 2 Realizar ejercicios de escucha activa para garantizar que todos los miembros del equipo se sientan escuchados y comprendidos. 3. Entrenar a tu equipo en la interpretación de se?ales no verbales para mejorar la comunicación en entornos caóticos. Estos ejercicios pueden ser fundamentales para mejorar la comunicación y reducir la sensación abrumadora que se puede experimentar en tales circunstancias.

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3 Prioritize Tasks

In the midst of a disaster, it's easy to become overwhelmed by the sheer volume of tasks. To manage stress effectively, prioritize what needs immediate attention based on urgency and impact. Use the principle of triage to address the most critical issues first. This not only streamlines your focus but also provides a sense of accomplishment as you tick off vital tasks from your list. Recognize that not everything can be done at once, and some decisions will be tough calls. Prioritizing allows you to exert your energy where it's needed most.

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Dr. Ashish Ved IDipNEBOSH MBA, CMSAIOSH FIIRSM, FOTHM

Head of Health Safety and Environment Department (HSE Division)- H K International
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Eisenhower famously said, "What is important is seldom urgent, and what is urgent is seldom important." This principle is vital in high-stress environments like offshore rigs. By categorizing tasks by urgency and impact, you channel your efforts effectively, ensuring that you address the most pressing challenges first. This strategic approach prevents overwhelm and maximizes response efficiency and ensures success. In disaster scenarios, prioritizing tasks is crucial. My HSE offshore experience taught me to swiftly determine which issues demand immediate action—this method is akin to triage in emergency medicine. Identifying and tackling critical problems first not only sharpens focus but also fosters a sense of progress.

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4 Delegate Authority

Delegation is a powerful tool in emergency management. You cannot—and should not—handle everything on your own. Assign tasks to individuals or teams best suited for them, empowering them with the authority to act. This not only lightens your load but also fosters a sense of ownership and responsibility among your team. Trust in their abilities and provide guidance when needed, but resist the urge to micromanage. Delegating effectively can significantly reduce stress levels and lead to more efficient disaster response.

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Benjamin Almquist CEM

Emergency Management Professional, Consultant, and Analyst. Years of proven experience in disaster response and management, prevention, mitigation, and recovery project management, team building and problem solving.
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This is span of control. As the Incident Commander or Chief Executive, you should be supervising a Command & General Staff that are assigned to appropriate roles. They, in turn, supervise Senior Staff, Branch Commanders, Unit/Team Leaders, and Shift Supervisors. And so on, and so on to the front line personnel. Your command structure needs to be built on the concept that there is a clear chain of command and everyone has their role within that.

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Dr. Ashish Ved IDipNEBOSH MBA, CMSAIOSH FIIRSM, FOTHM

Head of Health Safety and Environment Department (HSE Division)- H K International
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Steve Jobs once remarked, "It doesn't make sense to hire smart people and tell them what to do; we hire smart people so they can tell us what to do." This philosophy is crucial in crisis situations. Empower your team with the authority to act, provide necessary guidance, but avoid micromanaging. Effective delegation not only decreases stress but also enhances the efficiency and effectiveness of the response, ensuring that each task is handled by the most capable hands. Delegation is key in emergency management. rom my offshore HSE work, I've learned the power of assigning tasks to those best equipped to handle them. This not only reduces my workload but also builds trust and accountability within the team.

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Miguel Gongora

MAGSA Consultans Associate SA de CV
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no puede haber estres si cada componente del equipo sabe su actividad en caso de emergencias solo se estresa quien no esta preparado para enfrentar una emergencia por falta de entrenamiento

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5 Self-Care Strategies

Taking care of your mental and physical well-being is critical when managing a disaster. It's easy to neglect self-care, but doing so can impair your ability to lead effectively. Ensure you're getting enough rest, eating properly, and taking brief breaks to recharge when possible. Techniques like deep breathing, mindfulness, or even short walks can help manage stress. Remember, if you're not at your best, it's harder to make the best decisions for those relying on you.

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Dr. Ashish Ved IDipNEBOSH MBA, CMSAIOSH FIIRSM, FOTHM

Head of Health Safety and Environment Department (HSE Division)- H K International
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Self-care is paramount in disaster management. If you do not take care for yourself first, how you will be able to help others? My experience in offshore HSE has taught me that neglecting personal well-being compromises leadership effectiveness. Ensuring adequate rest, proper nutrition, and regular breaks for mental recharge is essential. Audrey Hepburn wisely said, "As you grow older, you will discover that you have two hands, one for helping yourself, the other for helping others." This balance is crucial. Utilize stress-reduction techniques like deep breathing and mindfulness. Taking care of yourself isn’t just about personal health; it’s about maintaining the capacity to make sound decisions for everyone depending on your guidance

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6 Seek Support

Finally, don't hesitate to seek support when you need it . This can come from within your team, higher-ups, or even professional counselors who specialize in crisis management. Sharing your concerns and challenges with trusted colleagues can provide relief and often leads to collaborative solutions. Remember that it's a sign of strength to recognize when you need help, not a weakness. Support networks are invaluable during a disaster, providing emotional backing and additional resources to handle the crisis.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Kevin Kim

Logistics Operations Manager
(已编辑)
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When i supported multiple disaster relief missions - key theme was not having a centralised platform which allowed for all different agencies to input data into i.e. logistics, welfare, operations, planning, comms...etc. There were often no handover templates and with high turnover from mutiple agencies with different processes its imperative that the controller agency provides structure and consistency. The key issue is often the lack of a central platform for data sharing. A centralized platform can be a game-changer. It allows all agencies to see the same real-time data, creating a unified picture of the situation. A central dashboard keeps everyone informed, reducing confusion and wasted effort.

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Coordinating multiple agencies in a disaster feels overwhelming. How do you manage the stress effectively?

1

2

3

4

5

6

7

1 Understand Roles

2 Clear Communication

3 Prioritize Tasks

4 Delegate Authority

5 Self-Care Strategies

6 Seek Support

7 Here’s what else to consider

Emergency Management

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Coordinating multiple agencies in a disaster feels overwhelming. How do you manage the stress effectively?

1

2

3

4

5

6

7

1 Understand Roles

2 Clear Communication

3 Prioritize Tasks

4 Delegate Authority

5 Self-Care Strategies

6 Seek Support

7 Here’s what else to consider

Emergency Management

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