1. Facilitate communication: Encourage open dialogue to understand differing perspectives and concerns. 2. Seek compromise: Find common ground by aligning goals and priorities. 3. Focus on objectives: Refocus on client needs to guide team collaboration. 4. Stay calm: Lead by example, maintaining composure to inspire confidence.

Conflict in high-stakes situations like client presentations is inevitable, but it can also be a sign of a passionate team. The key is channeling that energy productively. I’ve found that aligning everyone around a shared purpose—why we’re here and what success looks like—helps dissolve tension. Also, ensuring accountability by assigning clear roles removes ambiguity. But most importantly, fostering a culture where everyone feels heard (even in crunch time) keeps motivation high. Curious to hear what has worked for others!

I would first identify the root cause through focused discussions, ensuring all perspectives are heard. Next, I’d align the team on shared objectives, emphasizing the importance of a unified front. Clear delegation of responsibilities, reinforcing individual strengths, and fostering collaboration will be key. If needed, I’ll mediate compromises to maintain efficiency. Lastly, I’ll reinforce professionalism, ensuring the team presents a cohesive, confident message to the client, safeguarding both our credibility and the success of the presentation.

When conflict arises before a client presentation, refocus the team on the common goal, address key issues quickly, and assign clear roles. Encourage collaboration over competition and make decisive calls if needed. For Example: If marketing and sales disagree on pitch focus, align both through a data-driven storytelling approach. A final rehearsal ensures clarity, confidence, and seamless delivery.

Quand les tensions montent, chacun a tendance à se replier sur ses propres préoccupations. Or, une entreprise est avant tout une dynamique collective : chaque collaborateur doit pouvoir se reconnecter à l’impact de son r?le et à la vision globale du projet. Rappeler pourquoi cette présentation est stratégique et en quoi chacun y contribue permet de sortir des oppositions individuelles pour retrouver un objectif partagé.