When a client demands a refund due to a tour guide's behavior, it's crucial to address the situation promptly and professionally. Here's a strategy to handle it:

• Listen actively: Hear out the client's concerns without interrupting to show empathy and understanding.

• Investigate thoroughly: Gather all facts from the tour guide and any witnesses to ensure an accurate assessment.

• Offer a solution: Provide a fair resolution, whether it's a partial refund, a discount on future services, or another form of compensation.

How do you handle difficult client situations? Share your strategies.