Call center agents are drowning in training information. How can you help them stay afloat?

Call center agents often feel swamped with information. To help them absorb training material without sinking under the weight, consider these tactics:

- Chunk information into smaller, more digestible parts to avoid cognitive overload.

- Use interactive methods like quizzes or role-playing to reinforce learning in an engaging way.

- Schedule regular refreshers on key concepts to ensure retention and confidence.

How do you streamline training in your call center? Share your strategies.