Balancing quality standards in production and customer service. Are you able to find a common ground?

Quality in production is everything. Everything. Continuously improvement, feedback loops are all part of this they are not exclusive. Quality in production IS customer service. You don’t need to focus on complaint handling, returns processing …..they are all the metrics of failure.

Quality in production is often seen as the ultimate goal however, in my experience going after it trying to achieve it all at once can negatively impact the morale of the team in general. I believe it's better to rather achieve the quality goals incrementally and maintain a consistent effort in the improvement process. Because sustainable quality in production is not built with a team who is frustrated during the production.

Prestar um excelente atendimento ao cliente é primordial para um mercado t?o competitivo como os de hoje, independente do seguimento da sua empresa. E como ser excelente no atendimento ao cliente? Primeiro deve-se entender e atender as necessidades e expectativas dos clientes, ter empatia, se colocar no lugar do cliente. Fazer um atendimento com um sorriso no rosto, isso faz toda a diferen?a. Depois entregue o que foi prometido e no prazo acordado, entre em contato com cliente, verifique se ele tem alguma dúvida quanto ao uso do seu produto ou servi?o. E lembre-se sempre: é o cliente quem paga o seu salário! Ent?o ofere?a sempre o que você tem de melhor.

A qualidade na produ??o é o principal passo para o sucesso, para isso é importanto definir muito bem todo o processo de controlo da qualidade, quer a sele??o das matérias-primas utilizadas, quer a sele??o dos fornecedores de forma a permitir uma rastreabilidade de todo o processo, garantido assim a qualidade do produto e a satisfa??o do cliente.

Labelling has been one of the most important features on a finished good. Every information needed is always on it. If a customer is not cleared about the product he/she want to purchase. There are always hotlines available on the label to be reached

A qualidade do produto tem por base a qualidade da sua produ??o assim como uma clara e correta intera??o entre o produtor e o cliente. Deve existir sempre uma grande abertura e dialogo com o cliente de forma a esclarecer qualquer quest?o e dúvida que posso existir garantido a satisfa??o de todas as partes envolvidas.

Excellent customer service involves understanding customer's needs and advising them on the right items that suite their needs. It goes beyond selling alone, but understanding your products and convincing your customers on while he/she needs to buy your products. Product knowledge is very crucial to having a persuasive and effective conversation. Also, right presentation also birth right response. Hence, presentation has to be initiated from customers perspective to sound convincing.

Das kann ich nur best?tigen. Wenn der Kunde sich gut beraten und gut betreut fühlt, wird er mit einem positiven Gefühl das Unternehmen im Hinterkopf behalten und dieses auch bei Nachfrage weiterempfehlen.

O terreno comum tem que ser : Controle de Qualidade na Produ??o para Atendimento ao Cliente ! Ou seja, tenho que garantir a qualidade na produ??o - controles e especifica??es - de maneira a atender a expectativa do cliente - qualidade e prazo !

As expectativas quanto à qualidade devem ser alinhadas entre as partes. A qualidade consiste em atender as necessidades ( expectativas) do cliente, e nem sempre para atender as demandas do cliente será necessário lan?ar m?o de recursos superiores. "Oferecer um carro de corrida para quem precisa de uma bicicleta é desnecessário".

Effective client expectation management hinges on clear communication & service delivery. Define specific, achievable goals & ensure everyone understands expectations. Honest communication about products, services, & timelines builds trust. Train staff to respond professionally & empathetically, equipping them with technical expertise & interpersonal skills. Prioritize customer feedback to refine processes & exceed expectations. This fosters loyalty & strengthens client relationships.

Integration standards are essential to ensure seamless coordination between different departments and systems within an organization. Here are some key integration standards to consider: 1.Interoperability 2.Data Consistency 3.APIs and Web Services 4.Middleware 5.Data Security and Privacy 6.Scalability 7.Error Handling and Monitoring 8.Documentation and Training 9.Change Management 10.Vendor and Third-Party Coordination By adhering to these integration standards, organizations can ensure efficient, secure, and scalable integration of systems and processes, leading to improved operational efficiency and better overall performance.

**Quality's Role in Integrating Standards** Quality management plays a crucial role in integrating standards within an organization. By adhering to recognized standards such as ISO 9001, companies ensure consistency, reliability, and excellence in their products and services. This integration streamlines processes, reduces variability, and enhances overall efficiency. Implementing standards fosters a culture of continuous improvement, encouraging employees to consistently meet and exceed quality benchmarks. It also boosts customer confidence, as they are assured of receiving high-quality, standardized products. Ultimately, integrating quality standards leads to improved operational performance and sustained business success.

As ferramentas da qualidade s?o essenciais no processo de melhoria contínua, permitindo identificar e eliminar desperdícios, otimizar processos e garantir a excelência operacional. Ao implementar essas ferramentas, as organiza??es conseguem reduzir custos, aumentar a eficiência e melhorar a satisfa??o dos clientes. Lembre-se: "Tudo que n?o agrega valor é perda." Ao aplicar esse princípio você pode ajudar a organiza??o alcan?ar resultados sustentáveis e um ser parte de um processo transformador que é fundamental no aprimoramento da melhoria contínua n?o somente dos processos mas também os culturais.

Continuous improvement in quality control refers to the ongoing process of enhancing processes, systems, and products to achieve better quality, efficiency, and customer satisfaction over time. It involves constantly identifying areas for improvement, implementing changes, and monitoring results to ensure sustained excellence in operations and compliance with standards. This approach not only reduces costs associated with defects but also helps organizations stay competitive by adapting to market changes and meeting customer expectations effectively.

In some areas technology will not give you high accuracy results but yes they’ll provide high productivity rates with high value of tolerance in measurements. But if market demands tight tolerance rate then some old methodologies may work better but in Batch production only not in Mass production, for that we have to cover small challenges to get the work into highly accurate action. Example : Garage Door Cables

Continues improvement is the most important part in quality management, we have to adopt latest technologies to improve and increase the productive, we have to arrange the training session regular basis to assist our team. A focus on improving our services from the client perspective, need full engagement at all levels is required for success.

Continuous improvement is a systematic, ongoing effort to enhance products, services, or processes by making incremental improvements over time.key strategies and principles for fostering continuous improvement in an organization: 1.Establish a Culture of Continuous Improvement 2.Employee Involvement 3.Training and Development 4.Regular Feedback and Review 5.Data-Driven Decision Making 6.Set Clear Goals and Objectives 7.Standardize Best Practices 8.Process Mapping and Analysis 9.Regular Audits and Assessments 10.Recognition and Rewards 11.Leverage Technology 12.Benchmarking organizations can create a sustainable environment of continuous improvement, leading to increased efficiency, better quality, and enhanced customer satisfaction.

A feedback loop in quality control refers to the systematic process of gathering, analyzing, and implementing feedback to improve products, processes, or services. It involves: 1. **Collection:** 2. **Analysis:** 3. **Action:** 4. **Review:** This continuous feedback loop in quality control ensures that organizations can quickly respond to issues, optimize processes, and consistently improve product quality and customer satisfaction over time.

feedback loops are so important; Is the feedback coming from customer 'feedback', employee 'suggestions for improvement', quality control analysis, Quality Assurance audits, ... ?

Un cliente satisfecho es evidencia de un proceso coherente de producción y despacho, sin embargo la sinergia se evidencia cuando hay una alienación de metas entre todos los actores de la cadena de abastecimiento. Herramientas como el VSM que considera a todos estos actores, bajo la base de cumplimiento de los requerimientos del cliente, es un excelente ejemplo de sinergia evidenciada para el cliente con actividades de valor.

Muito importante essa conex?o entre a equipe de produ??o e a equipe de qualidade. Um processo bem definido desse fluxo de comunica??o é muito importante para garantir a qualidade.

Customer-Centric Approach Ensure that both production and customer service maintain a customer-centric approach. This means prioritizing customer satisfaction and quality in every aspect of their operations.

Eine neue Fehlerkultur ist die Basis für jedes Qualit?tsmanagement! High Performance Teams bekennen sich offensiv zu ihren Fehlern, weil sie wissen, dass nur so gemeinsames Lernen und gemeinsame Entwicklung m?glich sind. Das setzt eine Kultur des Vertrauens und eine ?angstfreie“ Atmosph?re voraus. Den Weg dorthin hat @Amy Edmondson bestens beschrieben.

Na busca pela excelência, a gest?o da qualidade emerge como um pilar fundamental para garantir processos e práticas que superem as expectativas dos clientes e stakeholders. Implementar sistemas robustos, como o ISO 9001, n?o apenas proporciona uma estrutura sólida para monitoramento, mas também impulsiona a melhoria contínua. A centralidade do cliente é crucial: processos e práticas devem ser orientados para a satisfa??o plena de clientes e stakeholders. Equipes bem treinadas, acessíveis e conhecedoras do público-alvo s?o essenciais para oferecer um atendimento personalizado e humanizado. Além disso, o profundo conhecimento dos produtos e servi?os fortalece a credibilidade e a confian?a do cliente, consolidando uma rela??o de longo prazo.