Balancing downtime and issue resolution in a service outage: Can you find the optimal solution?

When a service outage strikes, it's critical to balance resolution efforts with downtime management. To navigate this challenge:

• Communicate proactively: Keep customers informed about the status of the outage and expected resolution times.

• Empower your team: Distribute tasks effectively to ensure quick issue resolution without burnout.

• Establish backup plans: Have contingency strategies ready to minimize downtime and maintain productivity.

How do you maintain balance during a service outage? Share your strategies.