An account manager and a client clash on project timelines. How will you navigate this challenging situation?
When an account manager and a client disagree on project timelines, it's crucial to bridge the gap with diplomacy. Here's how to smooth things over:
- Acknowledge the client's concerns and validate their urgency, fostering mutual respect.
- Propose a compromise with an adjusted timeline that aligns closer to client expectations without overburdening your team.
- Maintain regular updates to keep the client engaged and informed throughout the project's progress.
How do you handle timeline conflicts in your professional relationships?
An account manager and a client clash on project timelines. How will you navigate this challenging situation?
When an account manager and a client disagree on project timelines, it's crucial to bridge the gap with diplomacy. Here's how to smooth things over:
- Acknowledge the client's concerns and validate their urgency, fostering mutual respect.
- Propose a compromise with an adjusted timeline that aligns closer to client expectations without overburdening your team.
- Maintain regular updates to keep the client engaged and informed throughout the project's progress.
How do you handle timeline conflicts in your professional relationships?
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